FAQs
Careberry FAQs: Everything You Need to Know! 🌍✨
Eco Friendly Essence
Q: Are Careberry products environmentally friendly? 🌿
A: You bet! At Careberry, we're all about "Living Clean, Glowing Green." Our products are made with love for our planet, partnering only with eco-conscious suppliers. Sustainability never looked so good!
Color-Treated Hair Compatibility
Q: Can I use Careberry products on my color-treated hair? 🌈
A: Yes, indeed! Our gentle, natural formulas are like a cozy hug for your color-treated hair, enhancing and protecting those vibrant hues.
Lather and Cleanliness
Q: Why doesn’t my shampoo lather like others? 🧼
A: Because we ditched the harsh chemicals! Our shampoos avoid sulphates and silicones, creating a rich, creamy lather that’s all about health over bubbles. Clean hair, happy planet!
Natural Product Transition
Q: Why does my hair feel different after switching to Careberry? 💧
A: It’s just your hair getting used to the good stuff! Transitioning to natural products might feel different at first as your hair detoxes. Give it 1-2 weeks, and you’ll love the results!
Purchasing and Availability
Q: How can I purchase Careberry products? 🌿🛍️
A: Super easy! Visit www.careberry.in to explore our range in India or contact us for international shipping details. We’re here to bring plant-powered care right to your doorstep!
Q: How do I place an order?
A: Easy peasy!
- Pick the product range of your choice.
- Click on SHOP NOW.
- Click on ADD TO BAG on the products you wish to purchase.
- Click on PROCEED TO CHECKOUT.
- Fill out your personal details for delivery.
- Choose a payment option.
- Confirm & place your order. Voilà!
Q: Can I ship the products to an address that is different from my billing address?
A: Absolutely! Just enter the shipping address during checkout and make sure it’s different from your billing address. Easy as pie!
Q: How do I know that my order is confirmed?
A: You’ll receive a confirmation email with all your order details. You can also check the status in “My Account” on our website. We’ll keep you in the loop!
Q: Do I have to have an account to place an order?
A: Nope! But having an account makes it easier to track your orders and speeds up the checkout process next time. Plus, it’s super convenient!
Q: Can I order a product that is "Out of Stock"?
A: Unfortunately, no. But you can sign up to be notified when it’s back in stock. We’ll let you know as soon as it’s available!
Q: How safe is it to use my Debit/Credit card or make an online payment on Careberry?
A: Very safe! We use advanced encryption and secure gateways to protect your payment information. Your security is our priority!
Q: Why was my order payment rejected?
A: Payments can be rejected for various reasons like incorrect card details, insufficient funds, or network issues. Double-check your details and try again or use a different payment method.
Q: I cannot complete my registration, what do I need to do?
A: Try refreshing the page or using a different browser. If the problem persists, contact us at wecare@careberry.in for a helping hand.
Q: I forgot my password, what can I do?
A: No worries! Click the “forgot password” option and check your email for reset instructions. You’ll be back in no time!
Q: How do I make changes to my order?
A: Contact our customer care immediately. We’ll do our best to accommodate changes if your order hasn’t been processed yet. Fingers crossed!
Q: What if an item is out of stock?
A: Sign up to be notified when it’s back in stock. In the meantime, explore similar products on our website. We’ve got plenty of goodies for you!
Q: What payment types do you offer?
A: We accept Credit/Debit Cards, Cash on Delivery (India only), and QR Code for domestic orders, and Credit/Debit Cards for international transactions. Shop your way!
Q: What is Cash on Delivery (COD)?
A: COD allows you to pay for your order at the time of delivery instead of paying online. Convenient, right?
Q: How do I avail of the COD facility?
A: Select the COD option during checkout. Available for orders under Rs. 1000 within India. Easy peasy!
Q: Is COD available for delivery to all locations in India?
A: Most locations, yes! Some remote areas might not have this service, but we’re expanding every day.
Q: Would I be charged for availing of the COD option?
A: Yes, a small fee of Rs. 39 is applicable for COD orders. A tiny price for big convenience!
Q: How can I use a Gift Voucher/Promotional code on my order?
A: Enter your voucher or promo code at checkout in the designated field to apply the discount. Enjoy the savings!
Order Updates
Q: How can I track my order? 📦
A: After purchase, you’ll receive timely updates via email. Additionally, you can check the status of your order by logging into “My Account” on our website. Track away!
Q: How does the delivery process work?
A: Once your order is placed, we process and dispatch it within 24-48 hours. You’ll receive a tracking number to monitor its journey to your doorstep. Adventure time for your package!
Q: What is the range of locations to which we ship our products?
A: We ship across India and internationally! Check our shipping policy for more details. We’re global!
Q: How are the items packaged at Careberry?
A: With lots of love and care! We use secure, eco-friendly packaging to ensure your products arrive in perfect condition. Unboxing happiness!
Q: Does Careberry have any physical stores?
A: Currently, we’re online-only, but stay tuned for future updates! We might be popping up near you soon.
Returns & Refunds Policy
Q: What is your Online Return Policy?
A: If your purchase isn’t the perfect fit, you have 7 days from the purchase date to initiate a return. The product must be unopened and unused, returned in its original packaging. We make returns easy-peasy!
Q: How do I return a product?
A: To initiate a return, email us at wecare@careberry.in or call +91 7700 93 2626 within 7 days of purchase. The product must be unopened and unused, returned in its original packaging.
Q: Who pays for the return shipping?
A: We arrange for a reverse pickup at no extra cost to you. Hassle-free returns!
Q: How long does it take to process a refund?
A: Once we receive your return, we will process your refund or exchange within 7 business days. Quick and easy!
Q: What are my refund options?
A: You can choose to receive a refund via your original payment method or opt for store credit. Your choice!
Q: Can I return sale items?
A: No, sale items are final sale and cannot be returned. Sorry, no takebacks!
Q: What if I receive a defective or damaged product?
A: Report defective or damaged products within 7 days of receipt for a replacement, refund, or store credit. Email us at wecare@careberry.in with your order number and photos of the issue.
Q: Can I return a product if I change my mind?
A: Yes, returns are accepted within 7 days of purchase if the product is in its original, unopened condition. We get it, sometimes you just change your mind!
Q: Are there any exceptions to the return policy?
A: Yes, returns are not accepted for products damaged by misuse, allergic reactions, or personal dislike without quality issues. Gift boxes are also not eligible for return or exchange.
Q: What should I do if I received the wrong item?
A: If your order has not yet been shipped, you can cancel and reorder. If it has been shipped, please contact us upon receipt to arrange an exchange.
Q: How do I report a product quality issue?
A: Email us at wecare@careberry.in within 7 days of receipt with your order number, product details, and photos of the issue. Our team will assess the complaint and guide you through the next steps.
Q: Will I get a cash refund for COD orders?
A: No, refunds for COD orders are issued via online vouchers, not cash. Shop again with us soon!
Cancellation Policy
Q: How do I cancel my order?
A: You can cancel your order through "My Account" on our website or by calling us at +91 7700 93 2626. Please provide a reason for cancellation. We’re here to help!
Q: Can I cancel my order after it has been dispatched?
A: No, orders cannot be canceled once they have been dispatched. Please contact us within 24 hours of placing the order to cancel.
Q: Is there a cancellation fee?
A: If you cancel within the allowed timeframe, a 2.5% payment gateway charge will be applied, and the balance will be refunded to your original payment method within 7-10 working days.
General Queries
Q: How safe is it to use my Debit/Credit card or make an online payment on Careberry?
A: Very safe! We use advanced encryption and secure gateways to protect your payment information. Your security is our priority!
Q: Why was my order payment rejected?
A: Payments can be rejected for various reasons like incorrect card details, insufficient funds, or network issues. Double-check your details and try again or use a different payment method.
Q: I cannot complete my registration, what do I need to do?
A: Try refreshing the page or using a different browser. If the problem persists, contact us at wecare@careberry.in for a helping hand.
Q: I forgot my password, what can I do?
A: No worries! Click the “forgot password” option and check your email for reset instructions. You’ll be back in no time!
Q: How do I make changes to my order?
A: Contact our customer care immediately. We’ll do our best to accommodate changes if your order hasn’t been processed yet. Fingers crossed!
Q: What if an item is out of stock?
A: Sign up to be notified when it’s back in stock. In the meantime, explore similar products on our website. We’ve got plenty of goodies for you!
Q: How can I use a Gift Voucher/Promotional code on my order?
A: Enter your voucher or promo code at checkout in the designated field to apply the discount. Enjoy the savings!
Q: How can I receive Careberry updates and exclusive offers? 💌
A: Sign up for our newsletters to stay in the loop on all things Careberry. Exclusive offers and updates, straight to your inbox!
Q: How can I provide feedback or suggestions? 💡
A: Our Customer Care Team is eager to hear from you. Feel free to share your thoughts. Your feedback helps us grow!
Q: How can I contact Careberry for more information or support? ✋
A: Reach out to our Customer Care Team at (+91) 7700 93 2626 or wecare@careberry.in for any questions or high-fives. We love hearing from you!
Q: What should I do if I receive an incomplete, incorrect, or damaged order?
A: If your order is incomplete, incorrect, or damaged, please contact our customer care team within 48 hours of delivery. Provide your order number and details of the issue, and we will resolve it as quickly as possible. We’ve got your back!
If you have any more questions, don't hesitate to get in touch with us at wecare@careberry.in or call +91 7700 93 2626. You can also chat with us using the Live Chat feature at the bottom of your screen.
We're here to assist and ensure your Careberry experience is nothing short of delightful! 💖
